Refund policy

Because our honey and gift sets are food items, we can't accept returns, exchanges or refunds for change of mind or for items that have been opened or used.

Damaged, defective or wrong items

If your order arrives damaged, defective, or you received the wrong item, please message us within 24 hours of receiving your order at bzzzphsales@gmail.com or on Facebook/Instagram. Please include:
— your order number
— clear photos of the item and the packaging

An unboxing video is helpful and lets us resolve your concern faster, but it is not required.

Free replacement

Once we confirm the issue, we'll send a replacement of the affected item(s), with free delivery. If a replacement isn't available (for example, the item is out of stock), we'll refund the affected item(s) through your original payment method.

Orders from Shopee

Orders placed on Shopee follow Shopee's return and refund process.

Questions? Contact us at bzzzphsales@gmail.com 🍯